Refund policy

Cancellation & Refund Policy

At Glazito, we take pride in delivering high-quality, handcrafted crockery. Each product is packed with care to ensure it reaches you safely.

Cancellations

Orders may be cancelled within 06 hours of placing the order.

Once the order is packed or dispatched, it cannot be cancelled.

Returns & Refunds

We accept returns only in case of:

✅ Wrong product received

✅ Damaged or defective product

To request a return/refund, please follow these steps:

Raise the request within 3 days of receiving the package , Share: 

A .Clear images of the product 

B. Mandatory unboxing video showing damage/issue

Email your request to support@glazito.com 

After verification, replacement/refund will be processed

Important Notes

Products must be unused and in original packaging

Refund will be issued to the original payment method

No returns for:

Minor colour / glaze variations (handcrafted items vary naturally)

Delay due to courier or logistics partner

Products damaged due to customer handling

Handcrafted Product Policy

Small variations in glaze, texture, and finish are expected in handmade ceramic products. These are not considered defects.